Application Support Officer

• Provide timely support to end users for applications such as the Rider App, order system, and internal operations tools.

• Investigate and troubleshoot issues reported by users; escalate to relevant teams when necessary.
• Monitor system usage, performance, and incidents using dashboards or ticketing tools.

• Coordinate with IT, warehouse, and operations teams to ensure smooth issue resolution.
• Maintain user guides, FAQs, and knowledge base documentation.

• Assist with onboarding or training users on system usage and best practices.
• Support testing activities after deployments or system changes to ensure readiness.

• Help identify recurring issues and suggest process or system improvements.

Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 1–3 years of experience in IT support, application support, or end user service roles. Familiarity with logistics operations or Rider/Delivery App usage is an advantage. Basic understanding of how software systems and mobile apps work. Strong service mindset, communication, and problem-solving skills. Willingness to work in shifts or provide support during logistics peak hours if required.