Call Center Quality Control Manager

Unibank OJSC is looking for a Call Center Quality Control Manager to join the team

Monitoring and evaluating telephone calls between the Bank's call center employees and customers,

Identification of problems and proposing optimal solutions,

Preparation of reports regarding call quality and performance indicators,

Responsibility for improving the Bank's call center and customer relations and increasing quality,

Study of the quality of services provided by the call center (telephone calls and written communication) through listening to telephone calls and reviewing messages, comparing them with the standards set by the bank

Higher education

At least 3 years of work experience /preferably in a call center or in the service sector/

Knowledge of MS Office software package (Excel, Word)

Knowledge of Russian and English languages /for communication purposes/

Communication skills, flexibility and ability to work in a team, precision and sense of responsibility, efficient time management, ability to work within strictly defined deadlines

We ask candidates to send their resumes (mandatory with a photo) to cv@unibank.am, mandatory specifying the position they are applying for

In the first stage, an analysis of resumes is carried out in accordance with the job requirements. If this stage is passed, candidates will be invited for an interview