Software Technical Support & Quality Systems Officer

About the company

Pantelidis S.A., with a long-standing presence in the field of industrial weighing, automation, and packaging equipment, is seeking a partner to staff the Software Technical Support & Quality Systems department.

Get to Know the Company Before submitting your application, you can visit the company's website and social media channels to better get to know our products, services, and activities.

Website: https://pantelidis.com/

YouTube: https://www.youtube.com/@PANTELIDIS2010

LinkedIn: https://www.linkedin.com/company/pantelidissa/

Pantelidis S.A.

Industrial Weighing & Automation

Your tasks

The position combines daily technical support for software applications, basic support for information systems, participation in the management of the company's quality systems, as well as providing clerical and organizational support for specific activities.

Main Responsibilities 1. Software & IT Technical Support

• Installation, configuration, and basic technical support for software applications developed and provided by the company.
• Telephone and remote customer support to address common technical problems, based on training and established procedures.
• Recording, monitoring, and managing technical support requests, in cooperation with the relevant technical departments.
• Support for the daily operation of computers, peripheral devices, and office applications of the company.
• Basic tasks of installation, setup, and maintenance of computers and software.

2. Quality Systems & Certifications Management

• Participation in the organization, monitoring, and management of the company's quality systems, with an emphasis on ISO/IEC 17025 and Module D.
• Maintenance, updating, and archiving of required documents, forms, files, and procedures.
• Monitoring scheduled checks, audits, deadlines, and required actions.
• Cooperation with the relevant departments to collect and update necessary documentation elements.
• Support during the preparation and conduct of internal and external audits.
• Monitoring pending items and corrective actions arising from control and certification processes.

3. Clerical & Organizational Support

• Providing clerical and administrative support for the daily activities of the responsible department.
• Monitoring and managing electronic correspondence (emails), in direct cooperation with the department head.
• Monitoring pending items, scheduled actions, and communications with customers and partners.
• Organization and archiving of documents, information, and other elements related to the department's activities.
• Support in coordinating daily tasks and communicating with internal and external partners.
• Gradual participation in additional organizational and support activities, depending on the company's needs.

Requirements

The position is addressed to candidates with a technical background, familiarity with computers, organizational skills, and an interest in acquiring knowledge in various technical subjects.

Programming knowledge or previous specialization in quality systems is not required, as training on the company's systems and procedures is provided.

Required Qualifications

• University, TEI, or IEK/SAEK degree in Informatics, Engineering, or another related technical specialty.
• Very good knowledge of operating computers and Windows operating systems.
• Good knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Good knowledge of the English language, especially in understanding technical manuals and in written communication.
• Organization, methodical approach, and attention to detail.
• Ability to understand and apply technical instructions and standardized procedures.
• Communication skills and a willingness to provide customer service and support.
• Responsibility, consistency, and a willingness to learn new subjects.
• Ability for effective communication and management of multiple tasks.
• Desirable Qualifications – Will be Considered

Basic knowledge of computer networks (TCP/IP, LAN, remote access).

• Familiarity with software installations, peripheral devices, and troubleshooting common PC problems.
• Basic knowledge of SQL Server databases or related applications.
• Previous experience in an IT Support, Helpdesk, software technical support position, or similar field.
• Knowledge of or previous involvement with quality management systems, ISO standards, or certification processes.
• Familiarity with industrial equipment, automation, or production information systems.
• Ability to manage professional correspondence, organize information, and monitor pending items.
• Willingness for the gradual assumption of additional responsibilities and professional growth.

What we offer

Benefits

• Immediate hiring and full-time employment.
• Competitive compensation package depending on qualifications and experience.
• Stable working environment in a growing Greek industrial enterprise.
• Continuous training on the company's products, software systems, and quality procedures.
• Opportunities for professional development and expansion of the technical scope.
• Modern and pleasant working environment.

How to apply

Interested parties can send their CV to pantelidis@pantelidis.com.

Other

Important Information about the Position

• Work is primarily carried out at the company's facilities and offices.
• Customer technical support is provided mainly via telephone or through remote connection.
• This is not a Software Developer position or a specialized IT network and infrastructure management position.
• Previous experience in managing the specific quality systems is not required, as the necessary training is provided.
• The position offers the possibility of gradual expansion of the scope into new technologies, applications, and company activities.

Work Location: 12th km P.E.O. Thessaloniki – Kilkis