Shift Manager for Yango Deli Customer Service Center - Hybrid
Machine translation — original language: Hebrew.Show original
Binet Semach is recruiting a Shift Manager for a dynamic and developing customer service center. An opportunity to lead a professional team, influence the customer experience, and improve work processes in a large and central organization.
Job Description:
- Management and leadership of a team of approximately 10 service representatives to meet targets
- Professional and personal management of the team: mentoring, training, employee development
- Data analysis, performance monitoring, and improvement of work processes
- Performing quality controls and providing regular feedback
- Proactive response to issues in real-time
- Participation in cross-organizational projects and management of work schedules
- Full-time position Sunday–Thursday (certain availability for evening hours and weekends is required in exceptional cases around the center's operating hours: between 07:00–01:00, including Friday and Saturday)
- Hybrid work from the company's offices in central Tel Aviv, with easy access to public transportation
- At least one year of experience in customer service - Mandatory
- Ability to lead a team and proven managerial potential
- High communication skills, both written and verbal
- Ability to identify and solve problems in real-time
- Order, organization, and attention to detail
- Ability to work in a team and time management
- High level of English