Sport Manager

1. Must acknowledge and understand the mission, objectives, goals, and strategies at various levels of the organization.
2. Must acknowledge, understand, and accept compliance with the core policies of the organization as well as key operating procedures (normal course of action), especially SOPs, including the values or principles defined by the organization.
3. Responsible for operational planning, general management, including driving performance to achieve goals according to the plans assigned by the organization, as well as supervising, monitoring, controlling, and evaluating performance to ensure effectiveness and efficiency.
4. Take the organization's policies and strategic plans into consideration to develop annual sales promotion plans by coordinating, consulting, and collaborating on defining sales promotion plans with the Marketing Communication department and the Accounting department, and presenting them for approval from the General Manager.
5. Monitor and analyze the competitive landscape to determine sales promotion directions and develop short-term and long-term strategic plans by preparing projects and budgets to support sales promotion plans.
6. Plan the management of the sports center's space usage to accommodate members and hotel guests.
7. Responsible for Average per head sales, including monitoring and auditing monthly sales results to ensure they meet the specified targets.
8. Define guidelines for caring for existing customers and plan for acquiring new customers to increase revenue.
9. Responsible for creating satisfaction among target customer groups by focusing on processes according to SOP to deliver value and satisfaction to customers.
10. Inquire about and evaluate customer satisfaction after service use via 1. Observation 2. Customer inquiry 3. Guest comment evaluation forms.
11. Make decisions to solve on-site problems and immediately inform relevant executives of customer satisfaction or dissatisfaction issues, as well as observe customer behavior, and collect and summarize occurring problems or observations to present to executives every month.
12. Create customer data profiles in Electronic Files to be used for planning revenue increases, ensuring customers are informed of sales promotion items organized each month.
13. Responsible for supervising, controlling, and auditing the use of assets to ensure efficiency and effectiveness.
14. Responsible for preparing reports and submitting them to relevant supervisors.
15. Act as a coach, caring for, motivating, and controlling, monitoring, and evaluating employee performance.
16. Other tasks assigned by supervisors.

Qualifications: Male / Female, aged 35 years and above Bachelor's degree or higher in Physical Education or other related fields Not less than 8 years of work experience Have held the position of Sports Center Manager for not less than 2 years Have English language skills Have a foundation in service business marketing management