Technical Sales Support Manager

Main Duties: An experienced Technical Sales Support Manager to help drive the company's solar energy and clean energy solution business.

This position plays a crucial role in providing technical consultation and support to the sales team and customers, covering Solar PV, Inverter, Battery Energy Storage System (BESS), EV Charger, and other energy solutions. You will work closely with Sales, Engineering, Marketing, and related departments to develop solutions that meet customer needs, build confidence, and support business growth.

Duties and Responsibilities

• Provide technical consultation and support (Pre-Sales Technical Support) for Solar PV systems, Battery Energy Storage System (BESS), EV Charger, Inverter, and other energy products.
• Support the sales team in analyzing customer needs and presenting appropriate solutions.
• Prepare Technical Proposals, product specifications, Datasheets, user manuals, sales supporting documents, and presentation media.
• Study and update technical product information to ensure it is always accurate and up-to-date.
• Manage Product Demonstrations and organize technical training for customers, partners, contractors, and internal teams.
• Prepare manuals, training documents, and a Knowledge Base to support product usage.
• Coordinate with Engineering, Procurement, and Operations teams to ensure the efficient delivery of solutions that meet customer requirements.
• Analyze and coordinate the resolution of technical problems together with manufacturers and related agencies.
• Collect market information and customer feedback to develop products and support business development.
• Build and maintain good relationships with customers, EPC contractors, installers, and business partners through professional technical consultation and support.
• Support Product Launches and technical marketing activities.
• Store and manage technical documents, including project information, in a systematic and accurate manner.

Qualifications:

• Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, or other related fields.
• At least 5 years of experience in Technical Sales Support, Pre-Sales Engineer, Sales Engineer, Technical Service, or related fields in the Solar, Renewable Energy, or electrical equipment business.
• Knowledge of Solar PV systems, Inverter, Battery Energy Storage System (BESS), EV Charger, or related electrical equipment.
• Experience in system design, preparing technical proposals, and providing technical consultation to customers.
• Experience in conducting training and product demonstrations.
• Good presentation, communication, and coordination skills.
• Analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
• Good command of English, both speaking and writing.
• Knowledge or ability to use PVsyst, AutoCAD, or Solar PV system design software will be specially considered.
• Experience working with international solar energy equipment manufacturers.
• Knowledge of IEC electrical standards and related regulations.