Customer Complaints Quality Officer at Arad Group

Do you want to lead critical quality processes in an exceptional global organization? Arad Group, a world leader in the development and manufacture of smart water metering systems, is recruiting a Customer Complaints Officer for the company's product and customer quality division!

In this role, you will serve as the most central and vital bridge between international markets and marketing departments and the production, engineering, and quality departments at the factory. We offer an excellent opportunity to join a stable, industrial company at the forefront of technology, direct onboarding from day one, excellent salary conditions, shuttles, and a rich welfare system!

What does the role include?

• Management of the customer complaint process (End-to-End): Leading and fully managing investigation, resolution, and follow-up processes for customer complaints arriving from Israel and abroad.
• Bridging and multi-departmental interface: In-depth analysis of complaints in close collaboration with engineering, production, and site quality interfaces, and formulating technical and systemic solutions.
• Process writing and implementation: Writing, defining, and implementing work methods and procedures shared to improve customer satisfaction and prevent recurrence of faults.
• Controlled reporting and documentation: Full and organized documentation of all complaints in the organizational information systems, and drafting professional response reports (8D methodology) in English and sending them to customers.
• Education: Bachelor's degree / Industrial Engineering Technician or CQE certificate (Certified Quality Engineer) – Mandatory.
• Previous relevant experience in quality, engineering, or technical customer service systems in an industrial/manufacturing company – Mandatory.
• Excellent command of the English language (reading, writing, and speaking at a very high level for working with global customers) – Mandatory.
• Experience working with Office software, with an emphasis on a very high level of Excel (trend and data analysis) – Mandatory.
• Technical background or education in the fields of mechanics or electronics – Significant advantage.
• Familiarity with information systems: ERP (Priority) or Agile PLM – Very significant advantage!
• Ability to drive interfaces without authority, assertiveness, excellent written and verbal expression, and high service consciousness.