Wellness & Spa Manager (45,000 - 65,000)

Your tasks

1. Manage and control the operations of the Wellness clinic and holistic health services to ensure efficiency.
2. Manage and develop the team, including controlling the service standards for spa massage, Thai massage, cupping, and Wellness Treatment.
3. Plan and oversee both Online and Offline marketing, including organizing promotions, service packages, and sales promotion activities to increase new customers and stimulate repeat visits.
4. Manage sales, revenue, expenses, and clinic KPIs; analyze performance and plan to increase sales and business efficiency.
5. Oversee customer experience, service quality, stock of products and related equipment, as well as coordinate with Thai traditional doctors and relevant departments to ensure operations comply with company standards and the law.

Requirements

1. Bachelor's degree or higher in Business Administration, Management, Marketing, or a related field.
2. Age not exceeding 40 years.
3. At least 3 years of experience in managing Wellness clinics, spas, hotels, resorts, or health and beauty businesses.
4. Experience in team management and overseeing service business operations.
5. Understanding of Wellness services such as spa massage, Thai massage, cupping, and holistic healthcare.
6. Experience in Marketing, Sales, and KPI analysis; ability to plan marketing and drive sales.
7. Leadership skills, good problem-solving abilities, a passion for service, and a focus on customer experience.
8. Ability to communicate well in English with foreign customers.
9. Experience managing Luxury Spa, Wellness Retreat, or handling foreign customers will be specially considered.