Customer Service (ทองหล่อซอย 23)

1. Respond fast to big customer and chain customer inquiries and orders
2. Maintain a positive, empathetic, and professional attitude toward customers at all times
3. Receive customer orders via various channels: email, Line, phone, WhatsApp
4. Process customer orders for different company channels: Food service
5. Handle order processing, new customer registration, forms, applications, and other requests
6. Acknowledge and resolve customer inquiries or complaints
7. Monitor and manage stock orders
8. Maintain optimum product knowledge
9. Keep records of customer interactions, transactions, and special pricing in the system
10. Communicate and coordinate with internal departments: logistics, warehouse, delivery, operations, and purchasing
11. Ensure customer satisfaction and provide professional support
12. Respond promptly to inquiries regarding product knowledge, order conditions, pricing, delivery process and timing
13. Inform customers about deals and promotions
14. Gather necessary information and provide quotations
15. Collect sales data and relevant information
16. Performs other duties and responsibilities as assigned

Qualifications: Bachelor’s degree in business administration, Marketing, or related field Minimum 2-3 years of experience in customer service or sales support Proficiency in using ERP, SAP B1 or systems or order management platforms Good command of English Proactive approach to problem-solving and process improvement