Head of Procurement

1) Strategic Planning and Implementation:

• Development and implementation of national service strategies to ensure alignment of service goals with the overall company strategy.
• Analysis of market trends and customer needs, as well as adjustment of service strategies to increase customer satisfaction and market share.

2) Team Management:

• Leadership and management of the national service team, including recruitment, training, performance evaluation, and career growth.
• Ensuring team members possess the necessary skills and knowledge to provide high-quality services.

3) Customer Relationship Management:

• Maintaining and developing relationships with key customers to ensure their satisfaction and loyalty.
• Handling customer complaints and issues to ensure timely and effective resolution.

4) Service Operations Management:

• Monitoring service operations to ensure efficiency and compliance of service delivery processes.
• Optimizing service processes to improve service quality and efficiency.

5) Financial and Budget Management:

• Development and management of the service department budget to ensure efficient resource utilization.
• Monitoring service costs and identifying opportunities for cost reduction.

6) Reporting and Analysis:

• Regularly reporting to senior management on performance results and key indicators.
• Analyzing service performance data, identifying opportunities for improvement, and developing action plans.

7) Regulatory Compliance and Risk Management:

• Ensuring service operations comply with legal requirements, regulations, and company policies.
• Identifying and managing risks associated with service operations, as well as developing preventive measures.

8) Interdepartmental Cooperation: Closely interact with other departments (such as sales, marketing, product development, etc.) to ensure alignment of service operations with other business areas of the company. Participate in interdepartmental projects and provide professional consultation on service operation matters.

9) Innovation and Improvement:

• Promoting the implementation of innovations in the service sector and new technologies and methods to improve service quality and customer satisfaction.

Requirements

Work Experience: from 5 years Education: higher Bachelor's or Master's degree Foreign Language Proficiency: Chinese C2 expert, English C1 fluent. Experience of successful work in line and management positions in Chinese companies, ability to lead a team, ability to make quick decisions; Effective team management skills; Proficiency in 1C, Outlook, Excel, MS Office, Power Point; Knowledge of the basics of Russian and Chinese legislation in the field of service provision; Management skills and leadership qualities, efficiency, ability to quickly navigate complex situations, make independent decisions, responsibility, initiative, and communication skills.

Higher education — specialist, Master's degree; Experience: 6 years