Procurement Specialist

1) Strategic Planning and Implementation:

• Development and implementation of national service strategies to ensure alignment of service goals with the company's overall strategy.
• Analysis of market trends and customer needs, as well as adjustment of service strategies to increase customer satisfaction and market share.

2) Team Management:

• Leadership and management of the national service team, including recruitment, training, performance evaluation, and career growth.
• Ensuring team members possess the necessary skills and knowledge to provide high-quality services.

3) Customer Relationship Management:

• Maintaining and developing relationships with key customers to ensure their satisfaction and loyalty.
• Handling customer complaints and issues to ensure timely and effective resolution.

4) Service Operations Management:

• Monitoring service operations to ensure efficiency and compliance of service delivery processes.
• Optimization of service processes to improve service quality and efficiency.

5) Finance and Budget Management:

• Development and management of the service department budget to ensure efficient use of resources.
• Monitoring service costs and identifying opportunities for cost reduction.

6) Reporting and Analysis:

• Regularly reporting to senior management on performance results and key indicators.
• Analyzing service performance data, identifying opportunities for improvement, and developing action plans.

7) Regulatory Compliance and Risk Management:

• Ensuring service operations comply with legal requirements, regulations, and company policies.
• Identifying and managing risks associated with service operations, as well as developing preventive measures.

8) Cross-functional Collaboration: Closely interact with other departments (such as sales, marketing, product development, etc.) to ensure alignment of service operations with other business areas of the company. Participate in cross-functional projects and provide professional consultation on service-related matters.

Requirements

Foreign language proficiency: Chinese C2 expert, English C1 fluent. Experience of successful work in line and managerial positions in Chinese companies, ability to lead a team, ability to make decisions quickly; Effective team management skills; Proficiency in 1C, Outlook, Excel, MS Office, Power Point; Knowledge of the basics of Russian and Chinese legislation in the field of service provision; Management skills and leadership qualities, efficiency, ability to quickly navigate complex situations, make independent decisions, responsibility, initiative, and communication skills.

Higher education — specialist degree, master's degree; Experience: 6 years