Head of Department (specialized in other industries)

1) Strategic planning and implementation:

• Development and implementation of national service strategies to ensure alignment of service goals with the overall company strategy.
• Analysis of market trends and customer needs and adjustment of service strategies to increase customer satisfaction and market share.

2) Team management:

• Lead and manage the national service team, including recruitment, training, performance evaluation, and career growth.
• Ensure that team members possess the necessary skills and knowledge to provide high-quality services.

3) Customer relationship management:

• Maintain and develop relationships with key customers to ensure their satisfaction and loyalty.
• Handle customer complaints and issues to ensure timely and effective solutions.

4) Service operations management:

• Oversee service operations to ensure efficiency and compliance of service processes.
• Optimize service processes to increase service quality and effectiveness.

Requirements

Work experience: from 5 years, Knowledge of foreign languages: Chinese - C2 expert, English - C1 fluent. Work in line and management positions in Chinese companies, including offices located in the People's Republic of China for 6 years, ability to lead a team, ability to make decisions promptly; Skills of effective team management; Skills in working with 1C, Outlook, Excel, MS Office, Power Point - advanced user; Knowledge of the basics of Russian and Chinese regulations in the field of service provision; Management skills and leadership qualities, efficiency, ability to quickly orient in difficult situations, make independent decisions, responsibility, initiative, communication skills.

Higher education — specialist degree, master's degree; Experience: 6 years