Customer Service Specialist

You will:

• timely perform postings for clearing open items (incoming payments, credit notes) for the Customers block;
• timely perform offsets for the Customers block;
• perform postings for writing off accounts receivable for the Customers block;
• perform processing of payment advices from the Metro client, clearing open items, and performing offsets;
• perform daily generation of an SQL report and enter data regarding issued corrective invoices into it, and fill out the sales ledger and purchase ledger regarding credit/debit notes, carry out additional reconciliation and control of accounting accounts for your area at the end of financial period closings in accordance with the quality indicators and processes established by the Company;
• perform mandatory quarterly reconciliations for the Customers block, in accordance with the quality indicators and processes established by the Company.
• provide explanations for tax authorities and auditors, collect and prepare documents for tax and audit inspections for the Customers block;
• timely respond to requests from colleagues in other departments, provide the required information in full;
• participate in projects aimed at increasing the efficiency of the department's work;
• achieve the main key performance indicators (KPI) of the customer service unit, contribute to their continuous improvement;

We offer:

• Work at the factory in Veliky Novgorod;
• Competitive salary, annual salary review;
• Employment under the Labor Code of the Russian Federation as a permanent staff member on an indefinite contract;
• VHI including dentistry and life insurance;
• Free meals at the factory;
• Transfer to the plant;
• Opportunities for development and growth.

We expect from you:

• Higher education;
• Knowledge of English (basic level);
• Work experience in a similar position for at least two years;
• Knowledge of the accounting and tax legislation of the Russian Federation;
• Knowledge of the procedure for documentary registration and reflection in accounting accounts of operations related to settlements with customers, knowledge of the basics of accounting and document flow;
• Knowledge of the basics of auditing;
• Analytical mindset, organizational skills, customer focus;
• Ability to use a computer (be an experienced user of Microsoft Excel, Word, SAP, Outlook) and other office equipment;
• Knowledge of the basics of business ethics, telephone communication, and conducting business meetings with colleagues, partners, and clients;
• Accuracy, responsibility, communication skills.

Requirements

Not specified; Experience: 0 years