Claims Specialist

The vacancy is open due to the maternity leave of the primary employee (maternity cover)

You will:

• Receive and process Client claims related to product quality or shipment issues, organize and coordinate the Client claim review process within the company;
• Organize the product return process from Clients in cooperation with the sales and supply departments;
• Control the correctness of incoming and outgoing documents in this area, perform verification of product acceptance and transfer certificates regarding quantity and quality;
• Transfer document packages to the Client and to the finance unit of the customer service department for further verification and processing;
• Maintain a database for registering claims and issued credit notes and debit notes in the manner established by company procedures and policies;
• Timely inform the Client and the sales department about the results of claim reviews;
• Prepare analytics for the client claims area and prepare relevant reporting;
• Monitor payment delays from clients and investigate the reasons for their occurrence;
• Know and monitor compliance with the working conditions specified in the contract with the Client;
• Execute individual assignments from the immediate supervisor and the customer service department manager;
• Work with reconciliation statements from clients regarding goods;
• Maintain constant contact with existing Clients, working with them according to established business schemes;
• Establish feedback with Clients (study their requirements for shipment and delivery terms), identify reasons for Client dissatisfaction with joint work, analyze Client claims, and take all measures to resolve them and maintain business relationships;
• Provide prompt assistance and consultation regarding client claims, the issuance, and posting of corrected and adjustment invoices;
• Participate in customer service function projects aimed at increasing logistics efficiency, reducing the number of claims, improving customer service levels, document flow schemes, information support, and other projects;
• Achieve the main key performance indicators (KPI) of the customer service unit and contribute to their continuous improvement;
• Work in constant contact and close cooperation with employees of the company's finance and legal departments, sales and supply departments, and, if necessary, with representatives of other organizations to ensure efficient operation and a high level of service;
• Prepare reports and provide information to Clients, representatives of the finance department, supply department, and sales department;
• Participate in meetings with the company's Clients to establish communication and build effective working schemes;

We offer:

• Work at the factory in Krasnoye Selo;
• Competitive salary, annual salary review;
• VHI including dentistry and life insurance;
• Free meals at the factory;
• Transfer from Saint Petersburg to the plant;
• Opportunities for development and growth.

We expect from you:

• Higher education;
• Knowledge of English (elementary level);
• Experience in a similar position for 1 year or more;
• Experience working in SAP; Knowledge of Microsoft Office

Requirements

Not specified; Experience: 0 years