E-Commerce

Your tasks

1. E-Commerce Channel Management

•Manage and maintain the company’s online sales channels, including the company website, LINE Official Account, Facebook, Instagram, Shopee, Lazada, Makro PRO, and other e-commerce platforms. •Ensure that product information, pricing, promotions, images, stock availability, and product descriptions are accurate and regularly updated. •Coordinate with the Commercial team regarding product pricing, gross profit, promotions, and campaign activities. •Support the preparation and publication of online content and promotional campaigns across all digital platforms. •Monitor the performance of each sales channel and identify opportunities to increase online sales and basket size.

1. Order and Sales Operations

•Manage and ensure that orders are processed accurately and within the agreed lead time. •Verify customer information, delivery addresses, Sold-to and Ship-to details before processing orders. •Coordinate the creation and maintenance of customer and product codes with the IT and relevant internal teams. •Create, update, and monitor sales orders in SAP or other company systems. •Coordinate with the online warehouse, logistics, and delivery teams to ensure accurate picking, packing, and on-time delivery. •Follow up on delayed, incomplete, damaged, or incorrectly delivered orders and take prompt corrective action.

1. Customer Service and Complaint Handling

•Respond to customer enquiries across all online and telephone channels. •Handle and coordinate the resolution of complaints related to products, pricing, delivery, payment, packaging, and system issues. •Provide timely updates and ensure customer satisfaction throughout the purchasing process. •Analyze recurring complaints and recommend service or process improvements.

1. System and Data Management

•Maintain accurate customer, product, pricing, delivery, and transaction information in the e-commerce platform and SAP. •Coordinate with IT regarding system errors, customer mapping, location pins, product codes, and integration issues. •Ensure consistency of product prices and promotions between the company website, application, and marketplace platforms. •Prepare and update key customer, Sold-to, Ship-to, and delivery information as required. •Maintain online sales records and prepare regular sales and operational reports.

Requirements

1. Bachelor’s degree in Business Administration, Marketing, E-Commerce or a related field. •At least 2–3 years of experience in e-commerce, online sales, sales coordination, order management, or customer service.
2. Experience managing marketplaces such as Shopee, Lazada, Makro PRO, or company e-commerce websites.
3. Experience using SAP, ERP, order-management systems, or marketplace seller platforms is preferred.
4. Good understanding of order fulfilment, warehouse operations, logistics, and online customer service.
5. Proficient in Microsoft Excel, including PivotTables, and able to prepare basic sales and operational reports.
6. Good communication, coordination, problem-solving, and follow-up skills.
7. Detail-oriented, customer-focused, and able to work independently.