Salesforce Domain Manager

Your tasks

Job Description We are looking for a Manager to lead the Salesforce systems department in the mortgage field, consisting of three teams: development, testing and support, and systems analysis. The role includes end-to-end responsibility for the systems lifecycle — from understanding business needs and formulating the solution, through specification, development, and testing, to implementation, maintenance, and production support. This is a role that combines people and manager management, technological leadership, and direct partnership with customers and business entities, in order to build solutions that support business activity and organizational goals. Key areas of responsibility: Managing and leading the department's three teams: development, testing and support, and systems analysis; professional development of employees and team leaders. Building work plans, prioritizing tasks, and allocating resources in accordance with business goals, team capacity, and dependencies between projects. Responsibility for systems analysis and specification processes, while ensuring alignment between business requirements and the implemented solution. Leading technological planning and architecture, in collaboration with professional entities, including integrations with internal and external organizational systems. Responsibility for leading projects and changes end-to-end, while meeting deadlines, budget, and quality goals. Responsibility for the stability of systems in production, service levels, incident management and escalation, incident investigation, and leading actions to prevent recurrence. Improving development, testing, version management, and production deployment processes; implementing automation, metrics, and best practices. Managing vendors and technological partners and coordinating work with technology units, information security, and business entities. Risk management, identifying blockers, and reporting to management on progress, quality, and goal achievement. Promoting a technological roadmap, examining new platform capabilities, and implementing them according to business value.

Requirements

Job Requirements At least 7 years of experience in establishing, developing, or leading complex Salesforce systems. At least 4 years of managerial experience, including managing multiple teams and/or managing team leaders. Experience leading a multi-disciplinary unit and managing interfaces between development, systems analysis, testing, and support. Deep understanding of the Salesforce platform, its capabilities, and its limitations, and the ability to lead planning and architecture decisions. A technological background that allows for the examination and guidance of solutions based on Apex, LWC, Flow, data model, permissions, and Salesforce APIs. Experience leading integrations between systems and understanding cross-system business processes. Experience in building work plans, resource management, and prioritizing competing needs. Ability to lead and motivate employees and managers, decision-making, interface management, and high interpersonal communication skills. Systemic and business vision, a service-oriented approach, and the ability to function in a dynamic and multi-tasking environment. High level of English.

Advantages Experience in the finance, credit, or mortgage field. Experience in Financial Services Cloud, Sales Cloud, and Service Cloud. Experience managing a department of a similar scale — approximately 30 employees. Experience in DevOps processes, CI/CD tools, and test automation. Familiarity with Data Cloud and Agentforce and assessing their suitability for business needs. Relevant Salesforce certifications in the fields of architecture, development, or consulting.