Receptionist - Reception

About the company

Hotel Panorama Thessaloniki, a 4-star hotel in Panorama Thessaloniki, is seeking a Receptionist for a permanent full-time position. We are looking for a professional with substantial experience in hotel reception operations, a dynamic personality, responsibility, and the ability to manage a shift independently, with an emphasis on high-level guest service.

Your tasks

Main Responsibilities

• Welcoming and providing excellent service to guests throughout their stay.
• Managing check-in/check-out, invoicing, collections, telephone calls, and electronic mail.
• Handling the hotel PMS system.
• Managing reservations and implementing upselling techniques.
• Providing information regarding hotel services and the wider area.
• Effective management of requests, complaints, and emergencies.
• Collaborating with other departments for the smooth operation of the hotel.
• Independent management of the reception during the shift.

Requirements

Required Qualifications

• Previous experience in a similar position, preferably in a 4 or 5-star hotel.
• Excellent knowledge of English, both spoken and written. Knowledge of a second foreign language is desirable.
• Very good knowledge of hotel PMS systems and Microsoft Office. Knowledge of the Pylon Hospitality system will be appreciated.
• Ability to work independently, take initiative, and solve problems.
• Excellent communication and organizational skills.
• Professionalism, consistency, and a customer-centric mindset.
• Ability to work on a rotating schedule, including approximately 6-8 night shifts per month.

What we offer

Benefits

• Permanent full-time position.
• Remuneration according to the current Collective Bargaining Agreement for Hotel Employees.
• Provision of meals.
• Organized and professional working environment.
• Opportunities for professional development and growth.