Service Advisor - Toyota Srinakarin Service Center

1. Reception and Initial Problem Analysis:

• Welcome customers professionally, inquire about their needs, and listen to vehicle issues to perform initial diagnosis.

• Open Job Orders in the computer system, record data, and communicate details to the Foreman or technical department accurately and completely.

1. Consulting and Presentation:

• Provide advice regarding scheduled maintenance items and present Additional Jobs necessary for the safety and optimal performance of the vehicle.

• Present sales promotions and various service center campaigns to increase revenue according to targets.

1. Quality Control and Delivery:

• Track repair status and coordinate to ensure work is completed according to the scheduled appointment time.

• Perform Quality Control (QC) checks and ensure vehicle cleanliness before returning the vehicle to the customer.

• Explain repair details, costs, and work results clearly to the customer during the vehicle delivery process.

1. Maintaining Standards and Creating Satisfaction:

• Provide service with a Service Mind to create maximum customer satisfaction, focusing on achieving Customer Satisfaction Index (CSI) targets.

• Resolve immediate problems and propose appropriate, reasonable solutions when customers have complaints.

• Strictly follow the working standards of Toyota Motor Thailand (TMT) and the policies of supervisors.

Qualifications: No gender restriction High Vocational Certificate - Bachelor's Degree in any field Able to communicate in English at a basic level to support customers from the United Nations (UN) building *** Able to drive a car and possess a driver's license Proficient in using computers and basic programs Detail-oriented and able to solve immediate problems well Work 6 days/week (Monday - Saturday) according to assigned shifts Experience as a Service Advisor or basic knowledge of engines will be given special consideration.