Customer Relationship Data Analyst - Punnawithi Branch - (Line : @820imzfn)

1. Collect, store, and update patient information in the database for analysis and strategic planning in collaboration with the marketing department.
2. Analyze patient behavior and needs to propose promotions or services that target the right groups.
3. Follow up on patient service usage and encourage repeat visits.
4. Coordinate with the marketing department and service team to develop communication guidelines and patient relationship activities.
5. Handle complaints and suggestions from patients, and follow up on problem resolution to ensure maximum satisfaction.
6. Prepare patient follow-up reports, data analysis, and promotion feedback reports for presentation to management.
7. Support marketing activities and activities for existing patients to enhance brand image and long-term patient relationships.
8. Other tasks as assigned by the Marketing and Customer Relations Manager.

Qualifications: Male/Female, aged between 23 - 35 years old. Bachelor's degree in Marketing, Business Administration, Communication, or other related fields. At least 1–2 years of experience in marketing, customer service, or CRM (experience in healthcare / dental / hospital businesses will be specially considered). Skills in customer data analysis and proficiency in using basic programs such as Microsoft Excel, Google Sheets, or CRM Software. Strong communication skills, clear speech, politeness, and good interpersonal skills. Problem-solving skills and the ability to coordinate effectively with multiple departments. Understanding of consumer behavior and the ability to use data to design marketing promotion activities. Previous experience as a Data Analyst. Good command of English. Ability to start work immediately will be specially considered. Work 5 days, off 2 days (Saturday-Sunday). Experience in healthcare / dental / hospital businesses will be specially considered.