Network Operations Controller

Your tasks

The Network Control role serves as the nerve center of the Cellcom network, acting as a critical control point for all cellular core, radio, transmission, and ISP service systems. In this role, you will be exposed to the most advanced technologies in the communications world and will be a leading factor in identifying, analyzing, and resolving faults that affect millions of customers. This role is one of the central positions in the ongoing control of the Cellcom network and directly impacts the stability and availability of services for the company's customers. Proactive monitoring and control of a complex communications network, including early identification of faults and potential impacts on service within the engineering network of the Cellcom group: Cellular core. Radio sites in all 2G/3G/4G/5G technologies. Nationwide transmission network on fiber infrastructures, Cisco equipment, and microwave links. Data center - operation of business processes and functional continuity in information systems. Cellcom TV servers and systems. Working with many intra-organizational interfaces and influencing the prioritization and resolution of faults in real-time. End-to-end (E2E) event management, including root cause analysis and leading solutions for faults affecting service in the Cellcom network. Event management and leading conference bridges with technical parties. Working with field teams, engineering, and external vendors.

Requirements

Mandatory Requirements Technical orientation and the ability to work with computerized systems. High learning ability, thoroughness, and attention to detail. Ability to work under pressure and high workload. High service orientation. Willingness to work in 24/7 shifts. Good level of English (reading and writing). Familiarity with computer use and OFFICE software. Requirements that constitute an advantage for the role: Knowledge and experience in data communications. Experience in NOC / SOC. Familiarity with protocols (IP, TCP). Technician/Engineer. Cellcom encourages and supports the employment of employees with disabilities. The position is open to all genders and sexes. The information provided by you will be used by the Cellcom group and/or its representatives to examine your candidacy for this position as well as other positions, for operational actions, and for other purposes. You are not obligated to provide the information, but if you choose not to, it will not be possible to examine your suitability. For more information, including about the information collected and its uses, to whom the information may be disclosed, and your rights to review and correct personal information, see Cellcom's privacy policy on the career website.