Customer Support Agent

Μοτοκίνηση has been active in the motorcycle and accessories sector for more than 40 years. Our team is growing and we are looking for a Customer Support Agent to strengthen our Contact Center team in Chalandri. If you enjoy communicating with people, have the drive to find solutions, and want to combine customer service with the motorcycle and e-shop industry, this could be your next position. What you will do in your daily routine

• You will manage incoming and outgoing calls and serve customers with professionalism and a positive attitude.
• You will enter telephone orders and ensure their correct completion.
• You will reserve products for pickup from our stores.
• You will communicate with suppliers and enter product orders.
• You will create and update customer data in the system.
• You will support the daily operation of the e-shop, helping with the management of customer issues and requests.
• You will serve customers via email.
• You will collaborate with the store, warehouse, and e-shop teams to resolve issues and ensure smooth customer service.
• You will seek solutions to daily matters, aiming for the customer to receive a correct and immediate response.

What we would like you to have

• Excellent communication skills and politeness in both spoken and written language.
• Organization, responsibility, and consistency.
• Excellent computer literacy.
• Problem-solving ability and the willingness to take initiative.
• Team spirit and good collaboration with different teams.
• Critical thinking and the ability to quickly understand the customer's need.
• Good knowledge of the English language.

We will consider additional qualifications

• Previous experience in Customer Service, Call Center, Contact Center, or a similar customer service position.
• Experience using ERP and/or CRM systems.
• Experience in e-shop / e-commerce or telephone sales and order taking.
• Familiarity with order, inventory, and product availability processes.
• Interest in or knowledge regarding motorcycles, accessories, and rider equipment.

You don't need to know everything from day one. You will receive training and guidance so that you can get to know our products, systems, and processes. What we offer

• Full-time employment.
• A friendly and modern working environment, in a team of people with a common interest in motorcycles.
• Continuous training and guidance.
• An opportunity to develop experience in the fields of Customer Service, e-commerce, and retail.
• Growth prospects within a growing company.
• Competitive compensation package.
• Full insurance coverage.

Do you want to become a member of our team?

If you believe this position suits you, send us your CV and we will be happy to meet you and discuss the next step in your career together.

Required Qualifications: Benefits: