LMS Moodle Technical Support Specialist

1. Diagnosis and resolution of technical issues with the moodle educational platform, administration of servers providing access to the university's digital educational resources 2. Installation, configuration, regular updates, and backup of the LMS Moodle system 3. Integration of Moodle with external services (MTS Link/Zoom video conferencing, corporate SSO/ LDAP authorization systems); 4. Diagnosis and prompt troubleshooting of failures during testing, material uploads, or authorization; 5. Monitoring service performance and compiling reports on user activity in the system;

Requirements

1. Higher professional education 2. More than one year of experience in a similar position 3. Experience in the following areas is preferred: experience in IT, user technical support, or specialized technical education 4. Required knowledge:

• Higher education in IT, LMS administration courses, at least 2 years of experience in LMS (Moodle) administration;
• Proficient in PHP, HTML, CSS, JavaScript (basic level for theme configuration and customization); working with web servers (Apache/Nginx), databases (MySQL/PostgreSQL), PHP; Git for configuration version control;
• Understanding of cybersecurity principles (HTTPS, updates, backup, protection against SQL injections); cloud solutions (AWS, Azure, Google Cloud — if using cloud Moodle);
• Support for SCORM and xAPI standard e-courses, integration with corporate services (Zoom, LDAP/Active Directory, payment gateways), process automation (bulk registration, data import/export via CSV, API);
• Experience in installing, updating, and customizing third-party plugins (including compatibility checks)
• Support service skills (1st and 2nd line), ability to explain solutions in writing and orally to different audiences.
• Ability to create and maintain technical documentation, user instructions, and regulations
• Experience in backup and recovery; Moodle performance and optimization (caching, cron, DB optimization); logs and error diagnosis (error logs, debugging mode); 5. English language proficiency – sufficient for reading and understanding. Knowledge of a second foreign language will be an advantage: Chinese, Thai, French, Hindi, Indonesian 6. PC skills:
• Knowledge of MS Office (Word, Excel, Power Point, Outlook)
• Skills in working with office equipment (fax, scanner, MFP, mini-PBX)
• Skills in working with the Internet and browsers
• Experience working in electronic document management systems Personal qualities: responsibility for results, independence, attentiveness, and the ability to work in a multitasking environment, ability to independently plan work and organize the workday. Additional requirements: Moodle Certified Administrator (MCA), Moodle Certified Developer (MCD) certificates; experience in implementing AI tools in Moodle (e.g., integration with ChatGPT for task generation, AI-based analytics).

Higher education — Bachelor's degree; Terms:

1. Employment in accordance with the labor legislation of the Russian Federation (paid vacation and sick leave). A fixed-term employment contract is concluded.
2. Probation period - 3 months
3. Five-day work week, flexible work schedule: start of work within the 9:00-10:00 interval, eight-hour workday. Lunch break from 13:00 to 13:45.
4. Place of work: Saint Petersburg, Sredniy pr., 41, Center for Development of Electronic Educational Resources of SPbU. A modern workplace in a comfortable office on Vasilyevsky Island, a 5-minute walk from the metro. A professional and friendly team, free access to SPbU online courses. Result-oriented work and interesting tasks.; Experience: 1 year