Technical Expert and Knowledge Center

For a leading company in the field of import, marketing, and service of equipment for infrastructure, construction, and heavy machinery, a Technical Expert and Knowledge Center is required to join our professional team.

The role includes:

• Providing professional support and diagnostics: Providing telephone and written responses, assisting in locating complex faults (mechanical, hydraulic, and electrical), and accompanying technicians in the field if necessary.
• Knowledge management and training: Studying technical manufacturer literature, conducting practical training and certifications for service and production teams, and implementing technical manufacturer updates.
• Interface with manufacturers and responsibility: Managing technical communication with the manufacturer's engineering departments abroad, analyzing root causes, and submitting warranty claims to the manufacturer.
• Documentation and tracking: Documenting faults, solutions, tracking treatment, and documentation in information systems.
• Support for sales processes: Assisting in the technical characterization of equipment specifications, checking feasibility for modifications, and special sampling.

Job requirements:

• Education: Engineering Technician (Mechanical / Electrical / Automotive / Heavy Machinery) - Mandatory.
• Proven professional experience of approximately 7 years in the field of heavy machinery, heavy vehicles, hydraulics, electricity - Mandatory.
• Training and technical skills: Professional certifications and work experience on behalf of manufacturers of infrastructure equipment and concrete mixers - An advantage.
• Proven knowledge in diagnostics, reading technical drawings, and analyzing engines/complex systems.
• Languages: High-level technical English (reading, writing, and speaking with overseas) - Mandatory.
• Proficiency in a computerized environment, Office software, and Priority system.
• Personal skills: Ability to diagnose and solve problems, high service orientation, excellent interpersonal skills, fast learning ability, orderliness, ability to locate and solve faults independently, multitasking, and a valid driver's license (Mandatory).
• Service-oriented, good interpersonal skills, and ability to work in a team.