Technical Support Specialist

Technical support for office users (1st and 2nd line). Software installation on user computers, Troubleshooting. Organization of new workstations. Ensuring the uninterrupted functioning of users' personal computers, printers, and other office equipment, primary diagnostics, sending for repair. Knowledge of 1C and SAP programs at the user level. Interaction with global IT support. Monitoring backup system processes. Primary server diagnostics. Participation in IT infrastructure optimization works. Maintaining inventory of IT equipment and IT infrastructure. Interaction with suppliers of IT goods and services. Drafting instructions for working with software.

Requirements

Higher education. Ability to independently solve assigned tasks within reasonable timeframes. Ability to work with large volumes of information and set priorities correctly. Knowledge of Windows family operating systems. Experience working with Active Directory. Experience configuring VPN on end-user workstations. Basic knowledge of network construction principles. Ability to configure accounts on various mobile device platforms. English language - pre-intermediate (conversational). Communicativeness, responsibility, punctuality.

Higher education — bachelor's degree; Experience: 1 year