Import Customer Service Specialist

Job Description • Working days: Monday - Friday, 08:30 - 17:30 • Work location: Near BRT Saphan Phra Ram 9, Rama 3 Road • Coordinate between corporate customers, shipping lines, and overseas agents via email • Provide advice and support to the CS team to resolve problems and develop work processes • Work with cross-functional teams to manage complaints or shipping delays Able to communicate and negotiate with customers/shipping lines/Agent/Customer Broker to carry out operations for both DDP/DDU/FOB Shipment • Analyze and propose ways to improve customer service and documentation systems

Benefits • Social Security • Monthly/Annual bonus • Employee uniform

Qualifications: Female, age 32-40 years old Bachelor's degree in Logistics or a related field 5+ years of experience in Freight Forwarder or shipping lines Possess problem-solving and decision-making skills under pressure Proficient in using Microsoft Excel/Word Possess leadership qualities and the ability to provide guidance to the team Excellent English skills (both writing and speaking)