Customer Operations and Finance Coordinator Required in Rosh HaAyin

Customer Operations and Collection Coordinator

Job Description Responsibility for managing operational and financial processes with the company's customers throughout the project lifecycle. Management of customer accounts in systems and portals, monitoring delivery dates, uploading invoices, monitoring collections, and providing ongoing responses to customers, while working closely with project managers, the finance department, and internal interfaces.

Areas of Responsibility

• Updating and monitoring customer orders in the company's systems and customer portals
• Monitoring open invoices, receipts, and collection processes with the company's customers
• Generating collection reports, receipt forecasts, and future payment reports
• Ongoing coordination with project managers regarding delivery dates, milestones, and changes in schedules
• Updating delivery dates in customer portals and company systems according to project progress
• Uploading required documents, approvals, invoices, and additional documentation according to customer requirements
• Ongoing work with project managers, finance, sales, and operations to advance tasks and provide responses to customers
• Handling discrepancies, delays, and obstacles with customers and internal parties
• Documenting and updating information in company systems and dedicated portals

Conditions: Full-time Sun-Thu 08:00-17:00 please specify availability for Thu

• At least one year of experience in an operational role in the field of business customer service/collections
• Experience working with ERP systems and customer portals is a significant advantage
• Familiarity and experience in dealing with security company portals is an advantage
• Full proficiency in Office with an emphasis on Excel and Outlook
• Very good English level for reading documents, correspondence, and working in international systems
• Ability to understand project processes and monitor orders and customers
• Proactive attitude (Ras Gadol)
• Assertiveness, precision, and attention to detail
• Ability to manage and monitor multiple processes simultaneously
• High service orientation and excellent interpersonal skills
• Ability to solve problems and advance tasks independently
• Ability to work in a dynamic and multi-tasking environment