Service and Sales Department Manager for a Leading Company

A leading company is looking for a Service and Sales Department Manager

The role combines comprehensive responsibility for the telephony and digital centers alongside the development of service experience processes, management of managers and teams, meeting service and sales targets, leading improvement and innovation processes, performance analysis, and the implementation of advanced technologies.

Areas of Responsibility:

• Managing and leading the service and sales department to meet service, sales, and quality targets.
• Managing team managers and representatives, employee development, and leading a culture of excellence.
• Analyzing data and KPI metrics, identifying trends, and leading performance improvement.
• Leading management routines, control mechanisms, knowledge management, and organizational learning.
• Responsibility for a consistent customer experience across all service and sales channels.
• Leading efficiency, automation, digitization, and AI tool integration processes.
• Manpower management, recruitment, training, and employee retention.

Job Requirements:

• Proven experience in managing a service and/or sales center and managing managers and teams for at least 3 years
• Experience in management based on targets and KPI metrics
• High ability in data analysis and decision-making
• Experience working with CRM systems, telephony, and digital tools
• Willingness to work in Givatayim and to travel at least one day a week to the center in Sderot
• Willingness to work overtime
• High level of English
• Experience in the aviation, tourism, hospitality industries, or complex service environments is an advantage

Advantages:

• Experience in leading commercial activity in service centers is an advantage
• Experience in implementing automation, AI, and digital transformation is an advantage