Customer service

Your tasks

1. Check shipping schedules and proceed with booking inquiries to shipping lines via email or systems.
2. Receive booking confirmations from shipping lines.
3. Process booking confirmations through the system and release booking confirmations to exporters.
4. Contact customs brokers to prepare movement documents, export declarations, and return empty containers to the port.
5. Follow up/receive booking confirmations and VGM from customers, as well as support requests for container loading and return.
6. Update shipment details and forward booking confirmations, invoices/packing lists, and completed shipment details to the documentation team.

Requirements

1. Female Age 22-35 Years
2. Have at least 1 year experience in customer service
3. Good command of written and read English
4. Have service mind and good teamwork
5. Experienced in freight forwarder or related field is a plus
6. Computer literate and able to communicate by e-mail in English
7. Able to work in team and detail oriented