customer service

• Handle queue bookings, appointments, and accurately enter customer booking information into the system.
• Coordinate with each store branch to confirm queues, provide appointment details, and resolve on-site issues.
• Provide service to customers with politeness and speed, creating a good customer experience.
• Receive complaints, suggestions, or problems from customers and coordinate with relevant departments to take corrective action.
• Prepare monthly customer data summary reports and problem summary reports.

Qualifications: Age 25 – 35 years old (gender unspecified) Education: Vocational Certificate / High Vocational Certificate / Bachelor's Degree (any field) Have experience in the service business, such as barbershops, beauty salons, or service businesses, for at least 1 – 2 years. New graduates are welcome. Able to use Microsoft Office (Word / Excel). Have communication skills and can work well with a team. Have a service mind, sense of responsibility, and good personality. Able to solve immediate problems effectively. Able to communicate well in English*