Corporate customer care specialist /09։00-18։00/

We are looking for a qualified, customer oriented Corporate customer care specialist who will keep communication with clients and provide fast and useful assistance to technical issues.

Keep communication with clients through a series of actions: via phone, email, until the technical issue is solved.

Research and identify solutions to software and hardware issues.

Diagnose and troubleshoot technical issues, including account setup.

Properly escalate unresolved issues to appropriate internal teams

Ensure all issues are properly logged.

Provide daily reporting to the technical support team responsible.

Prioritize and manage several open issues at one time.

Follow up with clients to ensure the IT systems are fully functional after troubleshooting.

Hands-on experience with Windows

BS degree in relevant field

High sense of responsibility

Excellent problem-solving and communication skills

Excellent time management skills

Customer orientation

Ability to work under pressure