Contact center specialist / 00:00-09:00 /

We are looking for an excellent communicator who will be able to assist our customers with technical problems when using our product, resolve customer queries, recommend solutions and guide product users through features and functionalities.

Manage large amount of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Meet personal/team qualitative and quantitative targets

Higher education

Computer knowledge - MS Office (Word, Excel)

Customer orientation and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectively