Help Desk Support

Providing technical support via telephone, remote access, and in-person to company employees. Handling hardware, software, communication, and peripheral equipment issues. Managing and tracking service calls in the Service Desk system. Setup, maintenance, and support of workstations, laptops and desktops, printers, etc. Responsibility for critical systems – tracking and monitoring faults. Working with global IT teams. Working in day and night shifts, including holidays and Saturdays is mandatory - familiarity with Windows and Microsoft 365 systems. Ability to diagnose and resolve issues independently. High service orientation and excellent interpersonal skills. Ability to work in a team, in a dynamic environment and under pressure. Good level of English, written and spoken. Advantage - previous experience in Help Desk / Service Desk support. Information Systems student.