Customer Service Officer

1. Resolve problems and answer customer inquiries regarding warehouse operations and the use of company systems to ensure convenience and compliance with company standards.
2. Coordinate internally with other departments to exchange information for resolving merchant issues, such as Warehouse, Accounting, and Sales departments.
3. Coordinate to resolve problems for merchants and communicate externally with service providers, such as logistics companies, etc.
4. Record detailed information for each case through the Customer Service Management (CSM) system and various related documents.
5. Think and propose work or find new methods to constantly resolve recurring problems for the company and the company's customers.
6. Other duties as assigned.

Qualifications: Female / Male, aged 20 years and above, Bachelor's degree in any field. 1-2 years of experience in Customer Service. Work 5 days per week with two shifts: Morning shift 08.00 - 17.00 and Afternoon shift 15.00 - 00.00. Proficient in using MS WORD and EXCEL. Basic skills in listening, speaking, reading, and writing English. Good communication and negotiation skills; able to solve immediate problems. Service-minded and able to work well under pressure. Experience using Customer Service Management (JIRA) systems will be specially considered.