Client Relations

1. Client Relationship Management:

Oversee and manage a portfolio of SME accounts, serve as the lead point of contact when needed. Build and maintain strong, long-lasting client relationships. Understand client needs and objectives and ensure they are met.

1. Proper Utilization of Services:

Ensure clients get to utilize products at best and use the services correctly in accordance with policies, preventing abuse and ensuring the service is targeted to the right group of customers.

1. Data Analysis and Reporting:

Collect and analyze data relevant to each client account. Regularly present findings and insights to customers in person, identifying areas for suggestions and improvement.

1. Upselling and Cross-Selling:

Actively promote and sell targeted products or services, providing insights and feedback on product performance and client receptiveness.

1. Adaptability and Task Management:

Proactively take on additional tasks as required by management, continuously seeking ways to optimize processes and improve efficiency.

6.Collaboration with Cross-Functional Teams: Gather client requirements and propose solutions to cross-functional teams, facilitating the development of tailored services and products.

Qualifications: Bachelor’s degree in Business, Communication, Engineering, or a related field. 1-3 years of experience in account management, customer service, or sales, ideally in e-commerce or a related industry. Competency in data analysis and report generation. Proficiency in Microsoft Office especially MS Excel, willingness to learn. Willingness to travel for client engagements. Strong verbal and written communication skills in Thai and English. Effective time management and ability to juggle multiple accounts Ability to collaborate with cross-functional teams. Proven experience in maintaining and growing client relationships. Self-motivated with a track record of driving results.