Technical Support "Based at Head Office"

• Maintain and care for servers, network devices, branch network systems, and various tools and equipment used to link network and computer systems to ensure continuous interoperability.
• Prepare and install computers and various peripheral devices for users at all levels.
• Maintain tools and equipment used to link network and computer systems to ensure they can work together.
• Facilitate and support usage, and resolve various daily issues occurring in both the head office and various branches as requested.
• Create Preventive Maintenance plans.
• Study new technologies to apply them appropriately to the business.
• Configure and troubleshoot servers and network systems.
• Maintain LAN and WAN systems in the office and branches, perform system inspections, and provide initial troubleshooting.
• Open e-mail accounts and MS Outlook for new users, and cancel e-mail accounts for resigned employees.
• Plan and implement necessary Software upgrades to maintain service levels, such as operating systems and AntiVirus.
• Plan warranty extensions or new purchases for servers and Network equipment.
• Plan warranty extensions or new purchases for servers and Network equipment.
• Provide consultation to users, executives, and subordinates in case of system problems.
• Perform other duties as assigned by supervisors.

Qualifications: Education level: Bachelor's degree or higher in Computer Science, Business Computer, or other related fields. 0-2 years of experience in System and Network maintenance. Able to communicate in English: Listening, Speaking, Reading, and Writing. Possess Logical Thinking. Knowledge of computer Hardware and Software, as well as LAN, WAN, and Internet network system design. Good knowledge of Microsoft Windows Server, Linux, Active Directory (Design, Security and Administration), Messaging (MS Exchange, Archiving, Unified Communications), Networking technologies and concepts, VMWare, IT security and Data protection, including Cloud and mobile technology. Good communication and coordination skills. Meticulous and detail-oriented. Good ability to solve immediate problems. Diligent, patient, and enthusiastic about work. Good personality and interpersonal skills with others. Positive attitude toward working with others. Interested in and enjoys learning new technologies constantly. Able to handle pressure well. Good creativity and initiative. Good ability to solve immediate problems.