Software Support "Based at Head Office"

• Maintain Application systems, provide Application usage training to various departments, and provide assistance in resolving system issues
• Study the systems and various functions of all Application systems in detail to serve as information for providing initial assistance to users
• Coordinate with various departments and provide consultation to users to ensure they can use the systems efficiently
• Maintain and install Vista programs and other related Applications, including Setup for the responsible areas for users
• Coordinate with system user departments to provide usage training to various departments
• Assist the troubleshooting team in case of system issues and coordinate with the development team/Business Analyst team to resolve problems in a timely manner
• Perform other duties as assigned by supervisors

Qualifications: Bachelor's degree or higher in a related field 1-2 years of experience in Helpdesk Support, Application Support, or Operation Support Able to communicate in English: Listening, Speaking, Reading, and Writing Possess Logical Thinking Excellent communication and coordination skills Ability to handle immediate problems (problem-solving skills) Skills in monitoring system usage and controlling the troubleshooting process to be completed within the specified Service Level Agreement (SLA) High attention to detail Able to create user manuals and system troubleshooting manuals Understand MS SQL database operations and can use tools for querying well Diligent, patient, and enthusiastic about work Good personality and interpersonal skills with others Positive attitude towards working with others Interested in and enjoys learning new technologies constantly Able to handle pressure from various sources well Possess good creativity and initiative