Senior IT Support Engineer (Sathorn / English Speaking)

• Provide IT support and assistance to internal users (Level 1-2)
• Troubleshoot basic Hardware / Software / Network issues, including Windows operating system issues and various IT devices
• Maintain and monitor basic Infrastructure systems such as Server, Network, Wi-Fi, VPN, and backup systems
• Install, Configure, and maintain computer equipment, Notebooks, Printers, and Network devices
• Monitor Server and Network systems to ensure continuous availability
• Manage User Accounts, Email, and system access rights such as Active Directory / Microsoft 365
• Provide both Onsite and Remote Support to users, including coordinating with foreign users via Email, Call, or Meeting
• Coordinate with Vendors and relevant IT teams to resolve system issues
• Prepare IT documentation such as user manuals, incident reports, and IT Assets
• Support IT Projects and internal system improvement tasks

Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field At least 3-5 years of experience in IT Support / System Support / Infrastructure Basic knowledge of Network such as TCP/IP, VLAN, Switch, Access Point, Firewall Knowledge of Windows Server, Active Directory, Microsoft 365, and Backup systems Ability to effectively troubleshoot Hardware, Software, and Network issues Good English communication skills, including speaking, reading, and writing Experience supporting or coordinating with foreign users Strong analytical and problem-solving skills Service-minded and able to work well in a team