Business Analyst (BA สื่อสารภาษาอังกฤษ) / หลักสี่

• Gather and analyze business requirements from end-users and stakeholders.
• Understand business processes and identify areas for improvement.
• Prepare business requirements, functional specifications, and related documentation.
• Act as a liaison between business users and development/IT teams.
• Coordinate with development and infrastructure teams to ensure requirements are properly implemented.
• Support system testing, including test case preparation, UAT, and issue tracking.
• Analyze and clarify system issues based on business requirements.
• Provide solutions and recommendations to improve system functionality and business processes.
• Support system implementation, deployment, and user training.
• Prepare user manuals, process flows, and other support documentation.
• Follow up on issues and coordinate with relevant teams until resolution.
• Maintain knowledge of business processes and system functionality.

Qualifications: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related fields. 3 years of experience in Business Analyst, System Analyst, Application Support, or related roles. Strong skills in business requirements gathering and analysis. Good understanding of business processes and system functionality. Experience in preparing requirement documents, process flows, and functional specifications. Experience in System Testing and User Acceptance Testing (UAT). Good communication and coordination skills, with the ability to work with both business users and IT teams. Strong analytical and problem-solving skills. Able to manage multiple tasks and work under deadlines. Knowledge of SQL, Jira, or other project management tools is a plus. Good command of English.