Application Support / Shift – หลักสี่

Your tasks

• Monitoring and maintaining TP systems.
• Providing technical support across the production site
• Provide IT Support on daily and ad-hoc assignments
• Responding in a timely manner to service issues and requests
• Basic troubleshoot system and network problems, diagnosing and

solving software faults

• follow diagrams and written instructions to repair a fault
• Logging customer/internal incident/request
• work continuously on a task until completion
• Call/meeting management with our global/local partners

Requirements

1. Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field.
2. 1–3 years of experience in application support.
3. Strong problem-solving and analytical skills.
4. Good English Communication.
5. Excellent communication and interpersonal abilities.
6. Experience with SQL and database management.
7. Familiarity with ITSM tools like ServiceNow or Jira.
8. Ability to work independently and in a team.
9. Knowledge of scripting languages.
10. Understanding of software development lifecycle.
11. Customer-focused mindset.