Senior HR Operations Manager Lat Krabang Zone (Based at Titaram Co., Ltd.)

1. Quarterly Strategic Planning and Implementation:

• Develop and implement strategic plans with clear goals regarding revenue, profit, and market share.
• Monitor industry trends, analyze the business environment and competitors to determine appropriate strategies for business expansion.
• Plan the recruitment team's workflow to ensure delivery meets customer requirements.
• Communicate information or coordinate with relevant stakeholders both internally and externally, including relevant customers, to achieve mutual success.
• Listen to problems and participate in decision-making to drive work according to customer needs without impacting the company.

1. Monthly Human Resources Management:

• Act as a leader and provide guidance to area supervisors, as well as provide consultation to local teams to ensure maximum operational efficiency.
• Evaluate employee performance and provide development advice.
• Set goals and monitor team performance every month.

1. Monthly Customer Relationship Management:

• Build good relationships with current customers as well as new customers to understand their needs and provide solutions to meet them.
• Collaborate with the sales team to identify new business opportunities and expand the customer base.

1. Compliance with Laws and Regulations, as appropriate:

• Ensure that all operations comply with relevant laws and regulations.

1. Daily Review and Approval:

• Review and verify various approval requests, such as requisition forms, by reviewing the necessity to ensure alignment with branch requirements.
• Consider various leave requests in accordance with the authority defined by the company.

1. Risk Monitoring and Performance Evaluation (Once per year):

• Review operational risks and jointly define team KPIs to align with the organizational vision.
• Improve workflows and create prevention plans to reduce problems and prevent recurrence.
• If problems are found that do not comply with the terms of the contract agreed upon with the customer, a proposal plan must be prepared for management consideration.
• Evaluate performance and promote/support subordinates to receive growth opportunities in accordance with the company structure.

Qualifications:

• Bachelor's/Master's degree in Business Administration, Human Resources, or other related fields.
• At least 5-10 years of experience in HR Outsource and team management.
• Understanding of staffing and recruitment processes, including the working principles of HR Outsource or HR Agency, as well as management, planning, and administration of people, time, work, and various labor laws.
• Experience in MOU student internship programs will be given special consideration.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers, candidates, and internal teams.
• Knowledge of labor laws and regulations related to staffing and employment.
• Good proficiency in English, both speaking and writing.