CX Lifestyle Specialist (CLS) - English Skill (Fresh graduates from all fields are welcome)

This position is recruiting via Line ID : fcchr and interviews will be held at the company

1. Take care of and provide service to customers through Omni Channels with fast, accurate, and professional communication, reflecting the premium image and lifestyle according to the Brand Positioning of each assigned project.
2. Act as a CX Lifestyle Specialist who can apply technology and digital tools to understand customer needs, analyze problems, and present solutions that are appropriate for the customer's actual usage context accurately, completely, and up-to-date.
3. Manage, update, and record customer information in each project's system systematically and accurately to enable further operational development and Customer Data Analytics in the future.
4. Work with teams and related departments in a Collaboration Driven manner to continuously improve work processes and elevate the customer experience.
5. Learn, experiment, and apply new tools, AI systems, or processes to support projects and work styles in the constantly changing digital era.
6. Perform other duties as assigned.

• Work 5 days a week, 2 days off, with rotating holidays and shifts according to the assigned schedule.
• Work 9 hours 30 minutes (including 1 hour break) per shift.
• Day shifts are between 07.00 - 22.00.
• Night shifts are between 22.00 - 07.30 (Night shifts receive a shift allowance).

Compensation = Base salary up to 20,000 Baht depending on individual English skills + incentive (Total income 20,000 Baht or more)

During the 6-week training period, a daily allowance will be provided on training days based on individual English skills, starting from 750 Baht per day, totaling 15,000 Baht or more per month.

Qualifications: Age 22 years and above, regardless of gender. Recruiting Thai nationals only ++ Thai Nationality only. ++ Bachelor's degree or higher, any field of study. Service-minded, eager to help, and aiming to create great experiences for customers. Possess polite, clear, formal communication skills appropriate to the project context. Able to communicate in English, including speaking, listening, reading, and writing, at a good level. Have computer skills, Office programs: Word, Excel, PowerPoint / Social Media and other Online Platforms. Ability to manage diverse and complex tasks well. Able to handle various situations such as inquiries and complaints, including having wit and problem-solving skills. Able to work rotating holidays and shifts. No serious criminal record or prior criminal convictions (unless it is considered that it does not affect job performance).