Customer Service Officer

1.Communicate and coordinate with Chinese customers via telephone, email, and online communication channels regarding orders and customer requirements. 2.Receive and verify Customer Orders / Purchase Orders (PO), including product details, quantities, prices, and delivery schedules. 3.Coordinate with Sales, Planning, Production, Quality, and Logistics departments to ensure smooth production planning and on-time delivery. 4.Monitor production and delivery status and provide customers with regular updates. 5.Coordinate and follow up on customer issues related to products, delivery, or documentation with relevant internal departments. 6.Prepare and verify customer-related documents, such as Quotation, PO, Order Confirmation, Delivery Schedule, and Shipping Documents. 7.Translate and coordinate business and technical information between Chinese customers and internal departments. 8.Coordinate with Engineering, Production, and Quality departments regarding Drawings, Specifications, Part Numbers, and component details. 9.Monitor customer Forecasts, Orders, and order changes to support effective production planning. 10.Prepare reports related to Customer Orders, Delivery Status, Customer Status, and customer-related issues. 11.Maintain good relationships with customers and provide prompt and professional customer service. 12.Perform other duties as assigned by the supervisor.

Qualifications: Bachelor’s degree in Chinese, Business Administration, Management, Logistics, Engineering, or a related field. Good command of Chinese in speaking, reading, and writing, with the ability to communicate and coordinate with Chinese customers effectively. Experience in Customer Service, Sales Coordinator, Sales Support, Order Management, or Customer Coordination will be an advantage. Experience in a manufacturing environment, especially Automotive Parts, Electronic Parts, CNC, or Machining will be highly considered. Basic understanding of Part Numbers, Drawings, Specifications, Quantities, and Delivery Schedules. Good computer skills, especially Microsoft Excel and Microsoft Office. Strong coordination, follow-up, problem-solving, and communication skills. Detail-oriented, responsible, and able to work under pressure and meet delivery deadlines. Good command of English will be an advantage.