Sales Operations Support Manager

Your tasks

Placing orders in ERP systems, including complex corporate segment deals, ensuring correct processing of sales orders when discounts, approvals, or special requirements are needed; Controlling data in orders (monthly verification; ensuring compliance with internal order requirements, verifying the accuracy of commercial proposals, processing promotional offers; obtaining necessary permissions based on internal rules); Operational support for emerging issues from partners and sales teams; Cross-functional interaction with internal departments (contracts, pricing, compliance, business development, finance, legal); Interaction with sales teams to provide operational business support regarding order placement or the deal preparation stage; Monitoring SLA fulfillment; Conducting training for partners and sales teams (upon request, during onboarding, or as needed); Developing and updating training and supporting materials for back-office and sales teams.

Requirements

More than 3 years of experience in a back-office specialist role (experience in IT/software is preferred); Good experience with MS Office, especially Excel; Experience with placing complex orders; Strong communication skills and the ability to build effective relationships; Ability to interact with various business teams; Ability to demonstrate proactivity and a positive attitude; Ability to respond and adapt to potential changes in priorities and deadlines; Advanced proficiency in English (B2); Ability to handle a large volume of tasks simultaneously; Multitasking and the ability to prioritize; Readiness to work in intensive conditions with changing deadlines.

Higher education — Bachelor's degree; Experience: 3 years