Operations Control Center - Officer

Main Responsibilities

1. Order Management & Data Entry

• Receive and verify the accuracy of Work Orders from banks, including both Cash Replenishment cases and Maintenance cases.
• Accurately and quickly record work order data into the company's computer system.

1. Coordination & Monitoring

• Coordinate and forward work orders to operations officers (Cash Team/Technician Team) in various areas.
• Perform Daily Monitoring of work status to ensure tasks are completed according to the schedule.

1. Reporting

• Collect data and prepare daily/weekly operational summary reports to submit to supervisors and customers.

Qualifications: Bachelor's degree in any field Experience in Customer Service, Order Fulfillment, ERP, or Backend is Advantaged MS Office (Word, Excel, PowerPoint), Office 365 Basic knowledge and fundamental English language skills Able to work 6 days per week and able to work in shifts No criminal record Service Mind, Teamwork, Negotiation Skill.