Back Office Partner — Part-time, mainly remote

About the company

A telecommunications company is seeking an external partner for customer service and administrative installation support.

Your tasks

Subject: telephone and electronic communication with customers, updating the online platform, monitoring pending tasks, and gradual assumption of coordination with installation technicians.

Requirements

Required Qualifications

• Excellent knowledge of English, for telephone communication and correspondence.
• Good knowledge of Microsoft 365, especially Outlook and Excel.
• Comfort in using online applications and willingness to learn new tools.
• Proficiency in communication and polite, professional customer service.
• Organizational skills, consistency, and attention to detail.
• Ability to work autonomously and simultaneously monitor multiple cases.
• Ability for daily remote collaboration and presence at the offices in Agios Stefanos Attica, initially twice a week.
• No specialized technical knowledge required. Previous experience in customer service or administrative support will be appreciated.

What we offer

What we offer

• Part-time collaboration, mainly remote.
• Flexible schedule organization, with agreed communication and response times.
• Stable monthly fee. Possibility of additional compensation per managed case.
• Gradual assumption of responsibilities, with training and continuous support.
• Use of a pioneering case management platform (in English)
• Corporate email and access to Microsoft 365 and the task management platform, with coverage of the relevant subscriptions.
• Implementation of corporate telephony on mobile and computer, with corporate calls being charged exclusively to the company.
• Possibility of expanding the collaboration, converting the job position into full-time employment and increasing the fee depending on the volume of work and responsibilities.

Other

Terms of collaboration

• Part-time, mainly remote.
• Flexible schedule organization, with daily monitoring of cases and communication with customers during agreed time intervals.
• Physical presence of almost four hours, approximately twice a week, at our offices in Agios Stefanos Attica.
• A corporate laptop, corporate mobile, corporate email, comprehensive training, and access to the necessary applications are provided. Corporate calls and software subscriptions are covered by the company.