Front Office Receptionist (GSA)

Your tasks

• Welcome and provide service to arriving customers, performing Check-in and Check-out according to organizational standards.
• Provide accurate and polite information regarding rooms, services, documents, or various facilities to visitors.
• Answer phone calls, respond to emails, and manage various booking/coordination channels.
• Manage related documents and verify the accuracy of booking information.
• Coordinate with other relevant departments (such as Housekeeping, Sales, or Maintenance) to ensure smooth service.
• Handle complaints, resolve immediate problems, and escalate information to executives or supervisors in case of serious issues.

Requirements

1. Female, age between 22 - 35 years old.
2. Education: High Vocational Certificate or Bachelor's Degree or higher in Hotel Management, Tourism, Business Administration, English, or related fields.
3. Able to communicate well in English (proficiency in a third language such as Chinese or Japanese will be specially considered).
4. Service Mind, cheerful, good interpersonal skills, and strong communication skills.
5. Detail-oriented, honest, and responsible in duties.
6. Able to use computers and basic Microsoft Office programs (Word, Excel).
7. Able to work in shifts (including night shifts, Saturdays-Sundays, or public holidays according to the work schedule).