Service Advisor - B&P

Your tasks

1. Welcome customer vehicles for repair (receive reports regarding customer vehicle malfunctions and issues)
2. Recommend and supervise the vehicle inspection process; identify defects and analyze problems thoroughly and accurately
3. Provide attentive care and advice regarding repairs to customers; inform them of the estimated completion time and repair cost estimates, as well as clarify details before payment
4. Write repair orders based on the findings and specify Operation no., Standard text, Flat rate, etc.
5. Monitor the progress of repairs at each stage
6. Follow up after repairs once the customer has picked up the vehicle at 3 days, 3 months, 6 months, and 12 months
7. Contact customers to schedule services when they are due
8. Allocate and distribute work according to repair orders to suit time management and completion deadlines
9. Perform final inspections before returning the vehicle to the customer, including recording operations in the repair order (and other required documents) for any defects discovered later to request further repair approval
10. Explain, clarify, and present all details of the work in the repair order and the invoice to the customer
11. Cooperate in the procedures and follow-up of Service Measures from the central service department CSD / MBTh (Note: Service Measures or Recall Campaign refers to vehicles with technical defects that must be rectified according to instructions received from the central service department CSD/ MBTh)
12. Attend training courses consistent with the basic job responsibilities as specified by MBTh
13. In administrative duties, maintain up-to-date vehicle history records and customer lists at all times for service planning and analysis
14. Know how to please and provide appropriate care to customers

1. Know how to acquire new customers and attempt to recommend periodic maintenance and other additional repairs that would benefit the customer's vehicle

1. Be willing to cooperate with various departments of the company and its affiliates, as well as cooperate with officers from Mercedes – Benz (Thailand) Co.,Ltd.

1. Offer Active Reception and Active Delivery to every customer and record the details of the operation

Requirements

1. Male/Female, aged 22 – 30 years; Vocational Diploma (ปวส.) – Bachelor's Degree in Automotive Engineering or other fields as deemed appropriate by the company
2. Good interpersonal skills and a good personality
3. Basic knowledge of English and computer usage
4. Possess knowledge and have successfully passed Mercedes-Benz product training according to the prescribed courses of the MBTh training department in full
5. Have a clear fundamental understanding of products and product quality warranty policies
6. Possess the characteristics of a good service provider
7. Be enthusiastic in cooperating with campaigns to plan service promotions