Insurance Claims Officer

1. Review and process cases of customer service complaints that require work rectification or refunds, successfully completing them according to the company's defined processes and timelines.
2. Review and process cases of damages resulting from service (analyze cases, coordinate, and obtain price quotations) successfully according to the company's defined processes and timelines.
3. Coordinate with relevant departments to ensure that housekeepers who have received complaints are entered into the retraining system.
4. Collect data and statistics regarding complaints and damage claims, categorized by type, and present them to the respective lines of command within the specified timeframe.

Note

• Income 19,000 - 20,000 Baht
• Working hours 8.30 - 17.30. Weekly days off and special holidays total 2 days per week. Other holidays and leaves are as prescribed by law (not Saturday-Sunday off).
• Only applications including a photo, personal profile, work history, and past achievements will be considered.

Qualifications: Can communicate in basic English and possesses very good communication and psychological communication skills. Has high emotional intelligence and can work very well under high pressure because they must handle complaints directly. Able to solve immediate problems, analyze the causes of incidents, and produce comprehensive reports. Has prior experience in customer coordination, customer service, complaint handling, or insurance claims. Has a positive attitude towards work and personal life, possesses leadership qualities, good interpersonal skills, flexibility in working, and a desire for self-development.