Receptionist and Public Relations (Working at One Bangkok)

Your tasks

• Welcome residents and guests, answer inquiries, and coordinate with security officers regarding visitor entry and exit.
• Coordinate repair requests, parcel receiving/delivery, and move-in/move-out processes with relevant departments.
• Resolve resident issues, follow up on reported service requests, record data accurately, and perform shift handovers.
• Manage duty rosters, assign daily tasks, ensure adequate staffing, and ensure efficient shift handovers.
• Receive inquiries and complaints forwarded from residents, coordinate solutions, and follow up until the issue is resolved.
• Coordinate with Security, Engineering, Housekeeping, and Building Management departments to ensure rapid service resolution.
• Monitor service standards, prepare operational reports, propose improvement guidelines, and ensure compliance with privacy procedures.

Requirements

1. High Vocational Certificate or Bachelor's Degree in any field; majors in Hotel Management, Tourism, Hospitality, or Communications will be given special consideration.
2. At least 1 year of experience in customer relations or reception work.
3. Good English communication skills, both in conversation and providing basic information.
4. Service-minded, polite, and able to communicate appropriately with visitors and various departments; possesses coordination, follow-up, and problem-solving skills, including the ability to handle complaints calmly.
5. Proficient in using computers and office programs, with the ability to record data, prepare reports, and perform accurate handovers.
6. Detail-oriented, maintains confidentiality, and complies with security and building entry-exit procedures.
7. Able to work in shifts, work 6 days per week, and follow the assigned schedule.