Credit Control Specialist

ServiceHub is looking to hire Credit contril specialist    for Irish broadband company Imagine, who is on a mission to  revolutionize broadband across  Ireland — connecting communities and powering businesses with high-speed, future-proof internet

We’re not just delivering broadband—we’re creating something bigger: a business with purpose, people with pride, and a team that succeeds together.

We are seeking for English-speaking specialists with excellent command of English, and  a strong commitment to customer satisfaction.

Organize and coordinate internal payment-related processes, ensuring the timely fulfillment of customers’ financial obligations and, where necessary, negotiating alternative payment arrangements.

Monitor the accounts receivable collection process and contribute to the timely settlement of outstanding balances.

Monitor overdue payments through telephone or electronic communication to ensure the fulfillment of customers’ financial obligations.

Ensure the complete and accurate documentation of all actions taken and communications with customers.

Maintain regular communication with customers, ensuring the proper management and monitoring of outstanding financial obligations.

Identify changes in payment behavior and potential risks, and propose appropriate solutions to prevent the accumulation of outstanding debts.

Ensure that all transactions and activities are carried out in accordance with the company’s internal policies and data protection requirements.

Provide prompt, high-quality, and comprehensive support to customers and internal stakeholders in response to inquiries.

Ensure the timely completion of monthly processes and reports, in accordance with established deadlines.

In cases of delayed or non-payment, initiate appropriate measures, including the restriction or suspension of services, in accordance with company policy.

Strong English communication skills (both written and spoken);

Computer literacy and ability to quickly learn new systems;

Ability to multitask and manage time effectively;

Positive attitude and problem-solving mindset;

Previous customer service experience is a plus;

Ability and willingness to work night shifts upon need.

If you are interested, or have friends whom you can refer, you are welcomed to send CVs to  career@servicehub.am .